At Talin Couture, we strive to ensure that every piece meets your expectations. Should you require an exchange or return, we are happy to guide you through the process clearly and easily.
How do you submit your application?
- Enter the exchange and return center with the order number and mobile number.
- Select "New Order", then specify the item you wish to exchange or return.
- Choose the reason for the order, noting that shipping fees are subject to the conditions outlined below.
- Attach a picture of the item that explains the reason for the request.
- Click "Submit Order" and our team will review it within 5 business days.
Application acceptance requirements
- The item must be in its original condition as you received it, without any use, modification, or removal of the tags.
- The application must be submitted within one working day of the date of receipt.
- The item must be returned with all its accessories: the packaging bag, the packaging box, and the care card.
- The exchange and return service can be used once per order.
- After the item arrives, our team inspects it to ensure it is undamaged before confirming acceptance of the order.
Inside the Kingdom
- After your request has been accepted, please go to the nearest SMSA branch to pick up the shipment.
- In case of exchange: The house bears the shipping costs of the returned item, and you bear the shipping costs of the replacement item.
- In case of return: Shipping fees will be deducted from the refund amount.
- If the item is defective or you received it in error: the company will bear the full shipping costs.
International orders and Gulf orders
- International and Gulf orders are exchangeable only .
- We will send you the shipping label. Please hand the item over to the shipping company within one business day, otherwise the order will be cancelled.
- You bear the full costs of shipping and customs clearance.
refunds
- The amount will be refunded after the item has been inspected and the request has been accepted.
- Delivery fees and cash on delivery fees are non-refundable.
- Gift cards, discount coupons, or loyalty points cannot be redeemed.
comments
- Some orders may be delayed during peak seasons, such as Ramadan, holidays and national events, or due to shipping company circumstances.
- The house has the right to cancel the order if the item is not delivered to the shipping company on time.
We are here to help you
If you have any questions during the exchange or return process, we are happy to connect you with customer service via WhatsApp, and we will make sure to serve you as quickly as possible.
